Refund policy

Refund & Exchange Policy

At Planet Textiles, we want every customer to be happy with their purchase. Please review this Refund & Exchange Policy carefully before placing an order.

If something doesn't work out, most eligible items purchased online may be returned within 7 days of delivery. Return or exchange requests made after this period may not be accepted.

How to Start a Return or Exchange

To begin a return or exchange, you must email us within 7 days of receiving your order to request return authorization and instructions.

Email: info@shopplanettextiles.com

Please include:

  • Your order number

  • Your full name

  • The fabric or item you would like to return or exchange

  • The reason for the return or exchange

If your request is approved, we will provide return instructions and the appropriate return shipping address.

Items returned without prior authorization may not be accepted.

Please do not ship a return until you have received authorization and return instructions from Planet Textiles.

Return Eligibility

All returned items are subject to inspection.

To be eligible for a return, an item must:

  • Be in its original condition

  • Be unused and uncut

  • Be unwashed

  • Be undamaged

  • Be free of stains, odors, pet hair, smoke, or other signs of use

  • Be returned with its original packaging, when applicable

  • Include the packing slip or other proof of purchase, when available

Items with sealed packaging must be returned unopened and with the seal intact.

Planet Textiles reserves the right to deny a return if an item does not meet these requirements.

Fabric Returns

Eligible fabric orders of 1 yard or more may be returned within the applicable return period, provided the fabric is in its original condition.

Because fabric is cut specifically for an order, fabric is not eligible for return once it has been cut, washed, altered, sewn, damaged, or otherwise used.

To qualify for a fabric return, the fabric must be:

  • Unused

  • Uncut

  • Unwashed

  • Undamaged

  • Free from stains, odors, pet hair, smoke, or other signs of use

  • In the same condition as received

Please inspect fabric carefully before cutting, washing, altering, or using it. Once fabric has been cut or altered, it is considered used and is no longer eligible for return.

Non-Returnable & Final Sale Items

The following items are final sale and are not eligible for return, refund, or exchange:

  • Fabric samples and swatches

  • Half-yard orders

  • Clearance or final sale items

  • Fabric that has been cut, washed, used, altered, sewn, or damaged after delivery

  • Any other item specifically identified as final sale at the time of purchase

In-Store Purchases

All in-store purchases are final sale and cannot be returned or exchanged. No exceptions.

This policy applies regardless of whether the item was purchased in person, picked up in-store, or otherwise completed as an in-store transaction.

Return Shipping & Fees

Returns for a refund to the original payment method are subject to a 15% restocking fee.

Exchanges for an item of equal or greater value, as well as exchanges for store credit, are not subject to the 15% restocking fee.

Customers are responsible for return shipping costs unless the return is the result of an error made by Planet Textiles, such as:

  • Receiving the wrong item

  • Receiving a defective item

  • Another fulfillment error caused by Planet Textiles

Original shipping fees are non-refundable, except where the issue was caused by an error made by Planet Textiles.

Return Shipping Deadline

Once your return has been approved, please ship the item promptly.

Approved returns must be received by Planet Textiles within 30 days of the original delivery date.

Returns that are not received within this timeframe may be refused or denied.

Planet Textiles is not responsible for returns sent without prior authorization. Unauthorized returns may not be accepted or processed.

We recommend using a shipping service that provides tracking and retaining your tracking information until your return has been received and processed.

Refunds

Once we receive your approved return, the item will be inspected to confirm that it meets the requirements of this policy.

If the return is approved, the applicable refund will be issued to the original payment method, less any applicable restocking fees and non-refundable shipping charges.

Please allow additional time for your financial institution or payment provider to process the refund after it has been issued.

If a returned item does not meet the eligibility requirements, Planet Textiles may deny the refund and return the item to the customer at the customer's expense.

Exchanges

Exchange requests must be submitted within 7 days of delivery.

Only one exchange request per order may be accepted. However, a single approved exchange request may include multiple eligible items from the same order.

Exchange items must meet all applicable return requirements and must be:

  • Unused

  • Uncut

  • Unwashed

  • Undamaged

  • In original condition

  • Returned with original packaging when applicable

If the requested replacement item is unavailable, Planet Textiles may offer one of the following options:

  • A refund

  • Store credit

  • An alternative product or fabric option

Exchanges for equal or greater value or exchanges for store credit are not subject to the 15% restocking fee.

Color, Shade & Dye Lot Disclaimer

Please understand that fabric colors may appear different in person due to differences in:

  • Screen settings

  • Monitor or device displays

  • Lighting conditions

  • Photography

  • Dye lots

  • Manufacturing batches

Different rolls, shipments, or dye lots may also have slight variations in color or shade.

Because of these variations, we strongly recommend ordering a sample before purchasing yardage, particularly when precise color matching is important.

Returns based solely on color preference may be accepted only when the item otherwise qualifies under this Refund & Exchange Policy and is returned in its original, unused condition.

Ordering a sample before purchasing yardage is the best way to evaluate the actual color, texture, and appearance of a fabric.

Missing, Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it is delivered.

Claims involving damaged, defective, missing, or incorrect items must be reported within 3 business days of delivery.

Please contact us immediately at:

info@shopplanettextiles.com

Include:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the issue

  • Photos of the packaging and shipping label, when applicable

We will review the issue and work with you to determine an appropriate resolution. Depending on the circumstances, the resolution may include a replacement, refund, store credit, or another appropriate solution.

Missing Items

If you believe an item is missing from your order, please contact us within 3 business days of delivery.

Please provide:

  • Your order number

  • Photos of the package as received

  • A photo of the packing slip

  • Photos of the items you received

  • A description of the missing item

This information helps us review your order and investigate the issue as quickly as possible.

Damaged Items

If an item arrives damaged, please contact us within 3 business days of delivery.

Please keep the original packaging and all contents until the issue has been reviewed. Photos or videos of the packaging, shipping label, and damaged item may be required to investigate the claim or file a carrier claim.

Do not discard damaged packaging or items until Planet Textiles has advised you that they are no longer needed.

Defective or Incorrect Items

If you receive an item that is defective or different from what you ordered, please contact us within 3 business days of delivery.

Planet Textiles will review the issue and, when appropriate, may provide a replacement, refund, store credit, or another resolution.

If the issue was caused by an error made by Planet Textiles, we will provide instructions regarding the return and any applicable return shipping costs.

Important Timeframes

For convenience, the key deadlines under this policy are:

  • Return or exchange request: Within 7 days of delivery

  • Damaged, defective, missing, or incorrect item claim: Within 3 business days of delivery

  • Approved return must be received: Within 30 days of the original delivery date

  • Exchange requests: Within 7 days of delivery

  • Maximum exchange requests: One per order

Missing these deadlines may result in the return, exchange, or claim being denied.

Contact Us

If you have questions about a return, refund, exchange, or order issue, please contact us:

Planet Textiles
Email: info@shopplanettextiles.com

When contacting us about an order, please include your order number so we can assist you as quickly as possible.

Thank you for shopping with Planet Textiles. We appreciate your business and are committed to providing quality products and helpful customer service.