Shipping Policy

At Planet Textiles, we work hard to process and ship every order as quickly and carefully as possible. Please review the following shipping policy before placing your order.

Order Processing Time

Most regular orders are processed within 1–3 business days.

Preorder items are subject to the shipping times indicated in the individual product description. Preorders typically ship within 7–10 business days, unless otherwise stated.

Orders placed before 12:00 PM EST may begin processing the same business day. Orders placed after 12:00 PM EST may begin processing the following business day.

Orders are not processed or shipped on weekends or holidays.

All orders ship from Detroit, Michigan.

While we maintain inventory in bulk, availability may fluctuate due to daily online and in-store sales. If an item in your order becomes unavailable during fulfillment, we will issue a full refund for that item and ship the remaining available items as scheduled.

If you need your order to ship immediately, please contact us before placing your order to confirm product availability and expected shipping timing.

Email: info@shopplanettextiles.com
Text: 313-389-6758

Peak Season Notice

During high-volume periods, including holidays, promotional events, and peak fabric seasons, processing and shipping times may be delayed.

We appreciate your patience during busy periods. Our team works diligently to process and ship orders as quickly as possible.

Delivery Estimates

All delivery dates shown at checkout are estimates only and are not guaranteed delivery dates.

Estimated delivery dates may be provided automatically by Shopify or by the shipping carrier. These estimates may change after the package is accepted by the carrier.

Once an order has been shipped and accepted by the carrier, transit time, routing, scanning updates, and delivery timing are controlled by the shipping carrier and are outside of Planet Textiles' control.

Carrier delays may occur due to weather, transportation issues, high shipping volume, security checks, customs processing, missed scans, incorrect addresses, or other circumstances beyond our control.

Domestic Shipping

We offer several domestic shipping options within the United States. Available shipping methods and rates are displayed at checkout.

Estimated transit times may include:

• Standard Shipping: Approximately 3–5 business days after processing

• Expedited Shipping: Approximately 1–3 business days after processing

• Overnight Shipping: Next business day after processing, when available

Please note that transit time begins after your order has been processed and accepted by the carrier. Transit time does not include our order processing time.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on factors including the selected shipping method, package size, package weight, and destination.

Shipping fees paid by the customer are non-refundable, unless the issue was caused by an error made by Planet Textiles.

For purposes of estimating delivery, business days are counted beginning with the first business day after an order is shipped. Saturdays, Sundays, and holidays are not counted as business days.

International Shipping

Orders placed outside of the United States are shipped from Detroit, Michigan, via DHL or another available international carrier.

Planet Textiles may offer international shipping to select countries. Available destinations, shipping methods, and rates are displayed at checkout.

Estimated international delivery times may include:

• Standard International Shipping: Approximately 7–21 business days after processing

• Expedited International Shipping: Approximately 3–7 business days after processing, when available

International delivery dates are estimates only and are not guaranteed.

International shipments may be subject to customs clearance, carrier delays, and local delivery conditions.

Customs, Duties, Taxes, and Import Fees

Customers are responsible for all customs duties, import taxes, tariffs, brokerage fees, VAT, and any other fees imposed by the destination country or its customs authority.

Planet Textiles does not control these charges and is not responsible for customs duties, taxes, or import fees associated with international orders.

Customs processing may also delay delivery. These delays are outside of Planet Textiles' control.

Unavailable Items

All orders are subject to fabric availability.

If an item becomes unavailable, goes out of stock, or cannot be located during fulfillment, we may contact you to discuss available options, which may include:

• Waiting for the item to be restocked

• Selecting a replacement fabric or color

• Removing the unavailable item from the order

• Receiving a refund for the unavailable item

• Canceling the order, when applicable

If we are unable to reach you, Planet Textiles may refund the unavailable item and ship the remaining items in the order.

Shipping Delays Before Fulfillment

If we are unable to ship your order within the stated processing time because of inventory issues, warehouse delays, supplier delays, or other circumstances, we will contact you with an update and available options.

Depending on the situation, you may choose to:

• Wait for the item to become available

• Select a replacement

• Request a refund for the unavailable item

• Request a refund for the order, when applicable

Signature Required for Orders Over $200

For the safety of our customers and our business, orders over $200 may require a signature upon delivery. This helps reduce the risk of lost, stolen, or misdelivered packages.

If you would like to request that the signature requirement be waived, please contact us before your order ships.

If the signature requirement is waived at the customer's request, Planet Textiles is not responsible for packages that are subsequently lost, stolen, misdelivered, or delivered to the wrong location after shipment.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking number.

Tracking updates are provided by the shipping carrier. In some cases, tracking information may be delayed, missed, or not updated immediately after a package is dropped off or picked up.

If your tracking information has not updated for several days, please contact us at:

info@shopplanettextiles.com

We will review the available information and assist you when possible.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Planet Textiles is not responsible for packages that are delayed, returned, lost, or delivered incorrectly because of an incorrect or incomplete address provided by the customer.

If a package is returned to Planet Textiles because of an incorrect or incomplete address, the customer may be responsible for any additional shipping costs required to resend the package.

Shipping fees are non-refundable for packages returned because of customer-provided address errors.

Delivered but Not Received Packages

If tracking shows that your package was delivered but you did not receive it, please first check the following locations:

• Mailbox

• Front door

• Side door

• Porch

• Parcel locker

• Leasing office

• Mailroom

• Nearby or neighboring locations

• With household members

Once a package is marked as delivered by the carrier, Planet Textiles is not automatically responsible for packages that are lost or stolen.

However, we will do our best to assist you by reviewing the tracking information and, when possible, helping initiate or coordinate a carrier investigation.

Lost, Delayed, or Missing Packages

If your package appears to be lost, significantly delayed, or has not received a tracking update for an unusual period of time, please contact us at:

info@shopplanettextiles.com

We may contact the shipping carrier or file a claim when appropriate.

Please note that carrier investigations and claim decisions are handled by the carrier and may require additional time.

Planet Textiles is not responsible for reimbursing costs associated with packages that are lost, stolen, confiscated, or otherwise withheld after shipment when the issue is outside of our control.

Damaged Packages

If your package arrives damaged, please contact us within 3 business days of delivery.

Please include the following with your request:

• Order number

• Photos of the shipping package

• Photos of the damaged item

• Photos of the shipping label

• A brief description of the damage or issue

Please keep the original packaging and all contents until the issue has been resolved. The shipping carrier may require photographs, documentation, or an inspection as part of a claim.

Contact Us

If you have questions about your order or shipment, please contact us:

Planet Textiles
Email: info@shopplanettextiles.com
Text: 313-389-6758

Thank you for shopping with Planet Textiles. We appreciate your business and will do our best to process and ship your order as quickly and carefully as possible.